Senior Customer Success Manager, Consumables-Grocery

About the role

This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

Qualifications

• Basic Qualifications
• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience managing internal and external relationships
• Experience prioritizing and managing time effectively in dynamic environments
• Bachelor's degree
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Microsoft Excel
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills
• Preferred Qualifications
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
• Experience managing multiple complex projects and adapting to change
• Experience working with multiple groups of stakeholders
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Background in process improvement methodologies
• Advanced degree, certifications or equivalent experience

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
• USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually