Customer Success Manager, Consumables - Grocery

About the role

This role can be located in one of our approved corporate offices in Seattle. Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.

Responsibilities

• Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
• Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
• Advises vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
• Identify opportunities to improve team processes and contribute to operational efficiency
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

Qualifications

• Bachelor's degree or equivalent
• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
• Demonstrated analytical and problem-solving capabilities
• Proficient in Microsoft Excel for use of data manipulation and interpretation
• Excellent written and verbal communication skills

Benefits

This position offers a strong foundation for career growth in customer success and vendor management.