Senior Customer Solutions Manager , Strategic Accounts

About the role

As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for helping guide technically advanced AWS customers along their multi-year journey to cloud and AI adoption. In this highly visible role you will apply your technical expertise and complex program leadership to ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and AI adoption. You will guide the customer through the operational, educational, and governance aspects of a successful AWS cloud journey and ensure successful delivery of strategic initiatives and scaling mechanisms. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.

Responsibilities

• Apply technical expertise and complex program leadership to ensure all AWS teams work together effectively and efficiently to deliver outcomes for the customer
• Guide customers through the operational, educational, and governance aspects of a successful AWS cloud journey
• Ensure successful delivery of strategic initiatives and scaling mechanisms
• Interface with customer and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams
• Plan and support major workload migrations
• Translate strategic initiatives in the account plan into executable actions, working backwards from customers' key milestones
• Execute education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions
• Proactively help solve customer challenges through new ideas, tools and mechanisms
• Evangelize AWS services and influence customers for adopting them
• Contribute to the day-to-day management of customers' successful migration to AWS

Basic qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Skills and attributes

• Strong technical background
• Curiosity about cloud and AI
• Attention to details that matter
• Excellent problem solving abilities
• Exemplary communication skills at both the executive and project team level
• Peer leadership and ability to gain stakeholder buy-in
• Negotiation skills
• Ability to lead virtual teams
• Enterprise cloud experience and operational excellence
• Passion for delivering a great customer experience by deploying AWS solutions and driving innovation

Pay

• USA, CA, Irvine: $153,600 - $207,800 annually
• USA, CA, San Francisco: $176,600 - $239,000 annually
• USA, WA, Seattle: $153,600 - $207,800 annually
• Package includes sign-on payments and restricted stock units (RSUs)
• Final compensation determined based on factors including experience, qualifications, and location

Benefits

• Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Schedule

Role could require travel depending on candidate location, 25-35%.

This response is AI-generated, for reference only.