Senior Customer Solutions Manager , Strategic Accounts

About the role

As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for guiding AWS customers through their multi-year journey to the cloud. You will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, helping them navigate the operational, educational, and governance aspects of a successful AWS cloud journey.

Responsibilities

• Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
• Interface with customer and AWS leadership, driving collaboration between other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams.
• Plan and support major workload migrations.
• Manage cadence by leading the reporting and tracking functions along the way.
• Translate strategic initiatives in the account plan into executable actions, working backwards from the customer's key milestones.
• Lead the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Passionate about delivering a great customer experience by deploying AWS solutions and driving innovation.
• Obsessed with contributing to the day-to-day management of the customers' successful migration to AWS.

Skills

• Strong technical background.
• Awareness of details that matter.
• Excellent problem-solving abilities.
• Exemplary communication skills at both the executive and project team levels.
• Ability to gain stakeholder buy-in, negotiate, and lead virtual teams.
• Enterprise cloud experience and operational excellence.
• Ability to evangelize AWS services and influence customers for adopting them.

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

Base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, East Palo Alto - $176,600.00 - $239,000.00 USD annually
• USA, Seattle - $153,600.00 - $207,800.00 USD annually

Schedule

The role could require travel depending on candidate location, 25-35%.

Company

AWS is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. For more information, please visit https://www.amazon.jobs/en/government-employment.