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Senior Customer Solutions Manager , Strategic Accounts

Amazon Web Services (AWS) · San Francisco, CA · 3 wk ago
ConsultingFull-time

About the role

As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for guiding AWS customers through their multi-year journey to the cloud. You will be a critical partner to our customers, helping them navigate the operational, educational, and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between various core account groups and product/engineering teams.

Responsibilities

  • Ensure all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
  • Guide the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
  • Manage cadence by leading the reporting and tracking functions along the way.
  • Translate strategic initiatives in the account plan into executable actions, working backwards from the customer's key milestones.
  • Lead education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions.
  • Evangelize AWS services and influence customers for adopting them.
  • Proactively help solve the customer's challenges through new ideas, tools, and mechanisms.

Requirements

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
  • 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience.
  • Bachelor's degree in science, technology, engineering, math, business, or equivalent.
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Qualifications

  • PMP certification, or SCRUM/Agile, SAFe certification (preferred).
  • Experience implementing cloud services including migrations and modernization projects or similar (preferred).

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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