Account Manager, Client Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings.
• Review open client requests. Check status and ensure progress towards request closure and client satisfaction.
• Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance.
• Interdepartmental Communication at all levels both internally & externally for process improvements & client requests.
• Conduct monthly client reviews. Review company tools and services available to assigned clients.
• Demonstrate newer tools that the client may not be utilizing, where applicable.
• Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes.
• Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service).
• Provide training and direction to Logistics Analyst personnel.

JOB REQUIREMENTS

• Bachelor’s degree required
• Direct and external industry experience minimum 3-5 years

KNOWLEDGE, SKILLS, AND ABILITIES

• Language and Mathematical Skills
• Reasoning ability
• Detail oriented
• Self-starter
• Strong work ethic
• Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance.
• Detailed knowledge of transportation
• Ability to execute Microsoft application

COMPENSATION AND BENEFITS

• Competitive compensation package plus eligibility for associate bonus plan
• Paid and floating holidays
• Paid health days
• Paid time off (PTO)
• Paid parental leave
• Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
• Basic and Supplemental Life Insurance
• Mental health aid through our Employee Assistance Program (EAP)
• Build relationships and take part in learning opportunities through our Employee Resource Groups
• Great people know great people, all employees are eligible for our Referral Program!

LOCATION ELIGIBILITY

• This role is open to candidates based in the following U.S. states:
• Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
• Candidates must reside in one of the states listed above to be considered.
• Unfortunately, we are unable to move forward with applicants outside of these locations at this time.
• Candidates residing in Hickory, NC or within 10 miles of our Atlanta office, the role follows an onsite schedule Monday through Friday.

SCHEDULING

• This is a full-time, benefits-eligible position working Monday through Friday, 8:00 a.m. – 5:00 p.m. Eastern Time.
• Employees in this role must be available to work occasionally on weekends and evenings during peak periods.
• The position is remote; however, if a candidate resides in Hickory, NC, or within 10 miles of our Atlanta office, the role follows an onsite schedule Monday through Friday.

TRAVEL

• Travel to client locations on an “as needed” basis (typically less than 40%).

DISCLAIMER

• We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law.
• In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
• RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.’