Senior Customer Solutions Engineer (Central US)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting content.
Content:
Paragraphs:
"At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you."
That's company overview; could be "About the role"? Actually "About the role" is for role description, but we have "What You Will Do" and "What You Will Bring With You", "What We Look For", "When You Join Sysdig, You Can Expect". Also compensation range.
We need sections: maybe "About the role" could be the initial paragraph? But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which sections have content.
We have responsibilities: "What You Will Do" bullet list (actually sentences). We can put under
Responsibilities
with - each duty.
We have requirements/qualifications: "What You Will Bring With You" and "What We Look For". Could combine into Requirements or Qualifications. The instruction says we can have Requirements and Qualifications separate but we should avoid thin sections. Perhaps combine into
Requirements
with list.
We have benefits: "When You Join Sysdig, You Can Expect" includes extra days off, 401(k) match, maternity/parental leave, mental health support, full health benefits. That's benefits.
We have Pay: "The U.S. annual compensation range for this full-time position is between $130,000 and $163,000 /year." That's pay.
Schedule: Not mentioned; we should not create Schedule section.
We should not include EEO boilerplate etc. Remove that.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each bullet point exactly as in posting.
Let's extract responsibilities list:
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
- Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
- Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
- Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
- Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
- Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
Now requirements list from "What You Will Bring With You":
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
- Proven experience managing enterprise customer relationships and navigating complex organizations
- Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
- Experience with scripting and API integration to support and troubleshoot technical solutions
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements
- Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
- Experience managing issues, performing root cause analysis, and driving resolution
- Excellent communication, presentation, and stakeholder-management skills
- Background in cybersecurity or DevSecOps is a strong plus
Now "What We Look For":
- A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
- One or more of CKAD / CKA / CKS certifications
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
- Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
- Strong empathy, patience, and a genuine passion for working with customers
- Curiosity and comfort operating across both technical and business domains
- Coachability and a team-oriented, collaborative, learning-driven attitude
- Experience working with Sysdig and/or Falco is a plus
We could combine both lists under Requirements or Qualifications. Since we have both, maybe we make a single Requirements section with all bullet points.
Now benefits list:
- Extra days off to prioritize your well-being
- 401(k) Retirement Savings Plan with a 3% company match
- Maternity and Parental Leave
- Mental health support for you and your family through the Modern Health app
- Full health benefits package for you and your family
Now pay: The U.S. annual compensation range for this full-time position is between $130,000 and $163,000 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.
We need to keep that exactly.
Now about the company overview: Could be placed under About the role
as prose. Or maybe we could omit About the role if we think it's not needed? The instruction says include a section ONLY when the posting has real, specific content for it. The overview is specific content about company and culture; we could put under About the role. However About the role usually describes the role, but we have responsibilities separate. But we can still use About the role for the introductory paragraph.
Alternatively we could not include About the role and just start with Responsibilities. But the instruction says we can use headings like About the role, Responsibilities, etc. It's okay to omit About the role if we think it's not needed. However we have substantive content that is not responsibilities/requirements/benefits/pay. It's about company mission, culture. Could be placed under About the role. Let's do that.
Thus final HTML:
About the role
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
Responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
- Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
- Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
- Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
- Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
- Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
Requirements
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
- Proven experience managing enterprise customer relationships and navigating complex organizations
- Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
- Experience with scripting and API integration to support and troubleshoot technical solutions
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements
- Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
- Experience managing issues, performing root cause analysis, and driving resolution
- Excellent communication, presentation, and stakeholder-management skills
- Background in cybersecurity or DevSecOps is a strong plus
- A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
- One or more of CKAD / CKA / CKS certifications
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
- Self-motivated, proactive
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting content. Content: Paragraphs: "At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you." That's company overview; could be "About the role"? Actually "About the role" is for role description, but we have "What You Will Do" and "What You Will Bring With You", "What We Look For", "When You Join Sysdig, You Can Expect". Also compensation range. We need sections: maybe "About the role" could be the initial paragraph? But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which sections have content. We have responsibilities: "What You Will Do" bullet list (actually sentences). We can put under
Responsibilities
with- each duty.
We have requirements/qualifications: "What You Will Bring With You" and "What We Look For". Could combine into Requirements or Qualifications. The instruction says we can have Requirements and Qualifications separate but we should avoid thin sections. Perhaps combine into
Requirements
with list. We have benefits: "When You Join Sysdig, You Can Expect" includes extra days off, 401(k) match, maternity/parental leave, mental health support, full health benefits. That's benefits. We have Pay: "The U.S. annual compensation range for this full-time position is between $130,000 and $163,000 /year." That's pay. Schedule: Not mentioned; we should not create Schedule section. We should not include EEO boilerplate etc. Remove that. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each bullet point exactly as in posting. Let's extract responsibilities list: - Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite - Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices - Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping - Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders - Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation - Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform - Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth - Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment - Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives - Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution - Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement Now requirements list from "What You Will Bring With You": - 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company - Proven experience managing enterprise customer relationships and navigating complex organizations - Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions - Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP - Experience with scripting and API integration to support and troubleshoot technical solutions - Demonstrated success driving measurable customer outcomes and leading executive-level engagements - Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives - Experience managing issues, performing root cause analysis, and driving resolution - Excellent communication, presentation, and stakeholder-management skills - Background in cybersecurity or DevSecOps is a strong plus Now "What We Look For": - A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders - One or more of CKAD / CKA / CKS certifications - Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms - Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments - Strong empathy, patience, and a genuine passion for working with customers - Curiosity and comfort operating across both technical and business domains - Coachability and a team-oriented, collaborative, learning-driven attitude - Experience working with Sysdig and/or Falco is a plus We could combine both lists under Requirements or Qualifications. Since we have both, maybe we make a single Requirements section with all bullet points. Now benefits list: - Extra days off to prioritize your well-being - 401(k) Retirement Savings Plan with a 3% company match - Maternity and Parental Leave - Mental health support for you and your family through the Modern Health app - Full health benefits package for you and your family Now pay: The U.S. annual compensation range for this full-time position is between $130,000 and $163,000 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education. We need to keep that exactly. Now about the company overview: Could be placed underAbout the role
as prose. Or maybe we could omit About the role if we think it's not needed? The instruction says include a section ONLY when the posting has real, specific content for it. The overview is specific content about company and culture; we could put under About the role. However About the role usually describes the role, but we have responsibilities separate. But we can still use About the role for the introductory paragraph. Alternatively we could not include About the role and just start with Responsibilities. But the instruction says we can use headings like About the role, Responsibilities, etc. It's okay to omit About the role if we think it's not needed. However we have substantive content that is not responsibilities/requirements/benefits/pay. It's about company mission, culture. Could be placed under About the role. Let's do that. Thus final HTML:About the role
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
Responsibilities
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
- Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
- Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
- Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
- Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
- Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
Requirements
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
- Proven experience managing enterprise customer relationships and navigating complex organizations
- Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
- Experience with scripting and API integration to support and troubleshoot technical solutions
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements
- Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
- Experience managing issues, performing root cause analysis, and driving resolution
- Excellent communication, presentation, and stakeholder-management skills
- Background in cybersecurity or DevSecOps is a strong plus
- A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
- One or more of CKAD / CKA / CKS certifications
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
- Self-motivated, proactive