Senior Customer Solutions Engineer (Central US)

For our client, we are seeking a Senior Customer Solutions Engineer (Central US) to join the team of a leader in the Information Technology space. This role will serve as a strategic technical partner to enterprise customers across the Central US, helping them maximize value from a cloud-native security platform. You will own executive relationships, guide successful deployments, and connect customer goals with technical solutions that drive measurable outcomes. The position also partners closely with Sales and customer teams to support renewals, value realization, and long-term account growth. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $130,000 – $163,000 annually Responsibilities Own executive-level relationships and strategic engagement for high-value customers Collaborate with customer teams on platform deployments and best practices Drive alignment between customer goals and technical capabilities Lead Customer Business Reviews and strategic touchpoints Develop deep customer knowledge to identify optimization opportunities Conduct hands-on workshops to maximize value of the platform Support Sales in renewal discussions by demonstrating value realization Qualifications 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic Consulting at a SaaS or cybersecurity company Proven experience managing enterprise customer relationships Hands-on experience with Kubernetes and container solutions Strong understanding of cloud-native applications and security across AWS, Azure, and/or GCP Experience with scripting and API integration Demonstrated success in driving measurable customer outcomes Benefits Extra days off for well-being 401(k) plan with a 3% company match Maternity and Parental Leave Mental health support via Modern Health app Comprehensive health benefits package Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.