Senior Customer Solutions Engineer

About the role

The gUP Shopping Partner Engineering team focuses on supporting our API ecosystem for Shopping. This role involves working on Universal Commerce Protocol, Google Business Profile and Google Merchant Center integrations, which power consumer experiences on Google Shopping and many other surfaces. The team collaborates with retail partnerships to grow merchant and user value from Google, while ensuring high data quality. They work closely with Engineering and Product teams to develop and improve Google’s products and tools.

Responsibilities

• Provide high-touch technical guidance, troubleshooting, and documentation to ensure seamless partner integrations within defined Service-level agreement (SLAs).
• Gather operational feedback to advocate for product enhancements, bug fixes, and feature improvements with Product and Engineering teams.
• Work with Product and Partner Operations Managers to define, prioritize, and launch new features and internal tools.
• Develop technical documentation and developer tools to streamline onboarding, improve product serviceability, and scale operations.
• Perform implementation reviews and analyze partner data to identify, drive, and maximize growth opportunities using Google technologies.

Requirements

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience in an analytical role such as business intelligence, data analytics, or statistics.
• Experience working with database technologies (e.g., SQL, NoSQL).
• Experience using machine learning and building solutions.
• Experience working with systems (e.g., Linux, Unix).

Skills

• Technical expertise in client-side web technologies and programming languages.
• Experience with technical implementation, optimization, and product development.
• Ability to gather and analyze operational feedback.
• Strong communication and collaboration skills.
• Experience with technical documentation and tool development.
• Ability to perform implementation reviews and analyze partner data.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $152,000 - $221,000 (USD) + 15% bonus target + equity + benefits

Pay

$152,000 - $221,000 (USD) + 15% bonus target + equity + benefits

Schedule

Full-time