Senior Customer Solutions Engineer

About the role

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers—building trust from engineers to the C-suite. Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices. Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping. Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders. Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation. Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform. Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth. Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment. Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives. Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution. Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement.

Responsibilities

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers—building trust from engineers to the C-suite
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
• Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
• Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
• Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

Requirements

• 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
• Proven experience managing enterprise customer relationships and navigating complex organizations
• Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
• Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
• Experience with scripting and API integration to support and troubleshoot technical solutions
• Demonstrated success driving measurable customer outcomes and leading executive-level engagements
• Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
• Excellent communication, presentation, and stakeholder-management skills

Qualifications

• A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
• One or more of CKAD / CKA / CKS certifications
• Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
• Self-motivated, proactive, and adaptable—comfortable navigating fast-paced, evolving environments
• Empathy, patience, and a genuine passion for working with customers
• Curiosity and comfort operating across both technical and business domains
• Coachability and a team-oriented, collaborative, learning-driven attitude
• Experience working with Sysdig and/or Falco is a plus

Benefits

• Extra days off to prioritize your well-being
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support for you and your family through the Modern Health app
• Full health benefits package for you and your family

Pay

The U.S. annual salary range for this full-time position is between $130,000 and $163,000 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.

Schedule

Not specified