Senior Customer Service

Job Description

Set up SOP for export/import shipment (sea/air)

Contact the Agents/Clients about deliver schedule and necessary documents

Contact Shipping lines/Airlines/Co-loader/Vendor to handle consignments

Co-Work for C/O, CDS and the relevant others with the customs declaration staff (Basic knowledge about customs declaration is required)

Make documentation (Booking, SI, VGM, BL, Pre-alert, A/N, D/O, D/N, C/N,...)

Declaring AMS/ISF/ACI and E-MNF,... ensuring correct and fully documents, limited loss maximum.

Prepare, control, and distribute all required Import/Export documents to counterparts (carrier, consignee, Abroad partner, etc...)

complying with regulation and internal procedures

Check responses from counterparts and finalizes validation of required documents

Always update information, track orders and notify customers about orders in progress

Support the sales teams, receive and resolve customer inquiries within the permitted range

Solve matters arising during transportation

Maintains excellent relationships with suppliers

Set up debit note, support accountants to track debts

Train junior staff to have enough professional knowledge to complete the assigned work

Ensure compliance with of departments and companies’ regulations.

Report daily, weekly, monthly work directly to the CEO

Job Requirements

Graduated from college or higher in international trade, international economics, international business, logistics, transportation, marketing,...

Minimum 2 years of experience in Freight Forwarding field (Air/Sea)

Able to work independently and good work management

Good communication, persuasion and negotiation skills

Prompt, honest, responsible, high team spirit

Good communication and specialization English

Benefits

Decent salary + bonus according to ability (rewards based on sales, 13th month bonus, holiday, Tet, birthday bonus)

Annual travel, company, group, department days

Have Health Insurance, Social Insurance and other benefits paid according to the Labor Law

Working with many shipping lines, truck lines, airlines, and customs to expand relationships

Dynamic, professional, friendly working environment

Working Time and Place

Job start time: right away

Working time: 8:00 AM – 12:00 PM, 1:00 PM – 5:00 PM (off on Saturday afternoon and Sunday)

Working address: 36A Nguyen Gia Tri Street, Ward 25, Binh Thanh District, Ho Chi Minh City