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Jobs · Customer Service · Delaware

Customer Service Rep - Senior

Dexian · Wilmington, DE · 3 wk ago
Customer ServiceFull-time

Basic Responsibilities

  • Fulfilling orders for internal and external customers
  • Researching and analyzing legal documents
  • Submitting legal documents to the Secretary of State, Division of Corporations
  • Retrieving legal documents from the Secretary of State, Division of Corporations
  • Researching entity status
  • Resolving or escalating issues
  • Following requests through to completion
  • Communicating progress to customers and internal teams
  • Navigating quickly between multiple processing systems and databases quickly and accurately
  • Able to work in a fast-paced, high-energy environment
  • Overtime and minimal (5%) travel may be required
  • Contributing to customer satisfaction and organizational success
  • Participating in process improvement programs, best practices, and occasional special projects

Education

Preferred: Bachelor’s degree in liberal arts (e.g., Business, Communications, Marketing, or related discipline); OR, if no degree, 4 years of customer service experience.

Experience, Knowledge and Tools

Minimum Experience:

  • 4 years customer service experience, including:
  • Integrating information from multiple sources quickly and accurately.
  • Utilizing keen attention to detail skill accurately
  • Utilizing communication skills, including both excellent verbal skills and written communication.
  • Working independently while still being an integral part of a team.
  • Knowledge of MS / Adobe, ability to learn new applications quickly and effectively.
  • Excellent analytical, organizational, time management and problem-solving skills.

To apply for this job, please complete the following 6 fields and we will immediately follow-up (* = required).

Signature Consultants is committed to providing reasonable accommodation to qualified individuals with physical and mental disabilities according to state and federal disability discrimination laws. If, because of a disability, you need assistance or a reasonable accommodation for any part of the employment process, please email hr@sigconsult.com or call 888-838-1020. Signature Consultants will partner with you in good faith to identify and implement a reasonable accommodation, if any, that is appropriate and consistent with its legal obligations.

Signature Consultants is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

EEO is the law: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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