Senior Customer Integration Engineer

About the role

This role in Customer Integration Engineering supports assigned OEMs and Allison distributors managing OEMs that design, develop, and manufacture off-highway mining vehicles, oil field services equipment, and other off-highway equipment such as trenchers, augers, and log yarders using Allison Transmission Off-Highway products. Activities include OEM integration support, troubleshooting and resolving customer issues, assisting in the development and testing of new features and functionality, and managing customer test programs.

Responsibilities

• Ensure proper application of Allison products into customer equipment and vehicles by applying sound vehicle and power pack design principles along with Allison-developed integration tools to optimize installations and maximize value to the OEM and end-user customers.
• Develop relationships to ensure effective communication with OEM and end-user customers, Allison’s Distributor/Dealer network, Allison Marketing, Sales, and Service organizations, and pertinent Indianapolis personnel.
• Serve as the resource for all technical aspects of Allison products, including activities throughout the product release cycle such as power pack design and testing, configuration specification development, product integration, and issue investigation and resolution support.
• Work with Allison distributors and OEM customers to understand release process requirements and develop and implement plans to maximize compliance with OEM requirements.
• Stay current with Allison and industry technical developments, recognizing and transferring any regulatory or competitive information to the appropriate Allison organizations.
• Communicate future Allison products and features, as well as defined implementation requirements, to OEMs and end-users while relaying their requirements to appropriate departments within Allison Transmission.

Key Performance Measures

• Develop in-depth knowledge of Allison Transmission Off-Highway Products and their application.
• Develop in-depth knowledge of off-highway mining, oil field services, and other off-highway equipment vocations.
• Build strong customer and Allison Transmission multi-functional team business relationships to assist in meeting business goals.
• Lead successful integration and optimization of Allison Transmission Products into customer equipment and vehicles.
• Actively support the identification, development, and integration of new product features and functionality.

Requirements

• BSME or BSEE or equivalent experience.
• Five or more years of powertrain engineering experience.
• Ability to manage numerous projects simultaneously.
• Proficient in oral and written business communication.
• High level of interpersonal skills to work optimally with others cross-culturally.
• Ability to generate clear and concise formal communications.
• Attention to detail.
• Willingness to travel approximately 30% of the time to support customer programs.

Benefits

• Choice of medical plans with prescription coverage.
• Employer HSA contribution.
• Dental & Vision Insurance.
• Paid Parental Leave.
• Short & Long-Term Disability.
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection, and Pet Insurance.
• 401K with generous Company match & contribution.
• Accrued Paid Time Off.
• 12 Paid Holidays + 1 Floating Holiday.
• Robust employee wellness program.
• Tuition assistance program.