Senior Customer Engineer

About Us

At Sonatus, we're driving the transformation to AI-enabled software-defined vehicles. Traditional automotive software methods can't keep pace with consumer expectations shaped by the mobile industry—where features evolve rapidly, update seamlessly, and improve continuously. That's why leading OEMs trust Sonatus to accelerate this shift. Our technology is already in production across more than 8 million vehicles on the road today and rapidly expanding. Headquartered in Sunnyvale, CA, with 250+ employees worldwide, Sonatus combines the agility of a fast-growing company with the scale and impact of an established partner. Backed by strong funding and proven by global deployment, we're solving some of the most interesting and complex challenges in the industry. Join us and help redefine what's possible as we shape the future of mobility.

Responsibilities

• Software Integration: Integrate software modules and SDK at the system or application level, and create POC (Proof of Concept) prototypes for demo purposes.
• Plan POCs based on the scope for the customers, and estimate required works and effort to complete the POC and provide NRE estimate, and resource forecast.
• Troubleshooting & Debugging: Identify, analyze, and resolve issues that arise during the software integration process, ensuring a smooth and reliable software system.
• Triage the customer-reported technical issues, identify the domain of issues, and assign them to the appropriate stakeholders accordingly.
• Demo and Presentation: Present solution using either demo SW or architecture presentation to customers and partners to showcase our product and technology advantages.
• Customer Management: Provide integration support for our customers, remotely and/or on-site when necessary.
• Manage customers' feature requests, develop business relationships with customers, and play the Go-to-person for technical questions, issues, and resolutions.
• Vendor Management: Manage external resource vendors for applicable projects on the planning of scope, timing, and expected deliverables, and oversee the execution in progress.
• Act as a portal for technical communication between external customers/partners and our internal cross-functional teams.
• Training and Onboarding: Leverage product documentation and create training materials and guiding documentation to internally arm customer-facing FAE and Sales teams and externally onboard our customers and partners for using our products and solutions.
• Collaboration: Work closely with all cross-functional teams globally, including Sales, Product, Software developers, QA engineers, Technical program managers, and external customers to ensure success in promoting our products and solutions collectively.
• Performance Optimization: Monitor, analyze, and optimize the performance of integrated systems, addressing any bottlenecks and ensuring the software runs efficiently.

Requirements

• A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields with seven or more years of working experience in data communication, networking, or the automotive industry.
• Solid C/C++ and embedded system programming experience.
• Experience with Linux, Android, and/or other POSIX operating systems.
• Experience in systems integration, platform-dependent integration and development, multithreading, and concurrent programming.
• Proficient in shell scripting languages and Python.
• Familiar with software architecture and end-to-end solutions.
• Familiarity with software configuration management tools and defect tracking tools.
• Excellent presentation and communication skills.
• Able to travel up to 20% of the time.

Nice to Have Skills

• Familiar with the Linux and QNX boot sequence.
• Familiar with bootloaders, Linux, and microcontroller image flashing.
• Familiar with networking technologies of Ethernet and CAN bus, and communication protocols of TCP/IP, HTTP, and MQTT.
• Familiar with vehicle E/E architecture and CAN network bus.

Benefits

• Health care plan (Medical, Dental & Vision)
• Flexible and Dependent Care Expense program
• Retirement plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited paid time off per year, 14+ paid holidays
• Hybrid office work arrangement
• Complimentary lunches, snacks, and beverages during on-site working days
• Wellness benefit allowance
• Phone & Internet reimbursement
• Computer Accessory Allowance

Pay

Base Salary Pay Range: $140,000—$164,752 USD