Senior Customer Delivery Manager

About the role

The Senior Customer Delivery Manager is responsible for ensuring high-quality delivery services to customers, managing teams, and driving customer satisfaction.

Responsibilities

• Develop and implement strategies to improve customer delivery performance.
• Manage and mentor a team of delivery associates to ensure efficient and reliable service.
• Collaborate with internal departments to resolve customer issues and enhance service delivery.
• Monitor and analyze delivery metrics to identify areas for improvement.
• Ensure compliance with all relevant policies and regulations related to customer delivery.

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• Minimum 5 years of experience in customer delivery management or a related field.
• Proven ability to manage and lead teams effectively.
• Strong understanding of logistics and supply chain operations.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Qualifications

• Experience with AI tools for customer service and delivery optimization.
• Knowledge of industry best practices in customer delivery management.
• Proficiency in Microsoft Office Suite.

Skills

• Strategic planning and execution.
• Team leadership and development.
• Customer relationship management.
• Problem-solving and decision-making.
• Project management.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Health insurance coverage.
• Employee discounts.
• Professional development opportunities.

Pay

Salary is competitive and commensurate with experience.

Schedule

Hybrid schedule is offered, combining remote work with in-office days.