Senior Customer Business Manager - Walmart, Pet

Key Accountabilities

• Lead the General Mills Pet business with Walmart across key categories
• Own senior-level customer relationships across a complex Walmart business and lead regular engagement with merchant and category teams
• Build and implement strategic omnichannel plans that grow distribution, assortment, share, and execution both in-store and online
• Lead key selling processes such as line reviews, customer check-ins, and major planning milestones, partnering cross-functionally to deliver strong, insight-led customer presentations
• Translate business strategy into customer-facing plans that will win with Walmart and unlock growth across premium pet brands
• Use data to assess performance quickly, identify issues and opportunities, and drive both tactical decisions and strategic customer conversations
• Lead demand forecasting and monthly business execution with strong attention to detail and follow-through
• Partner closely with Finance, Supply Chain, Trade Marketing, Brand, and eCommerce teams to align priorities and execute effectively
• Guide the work and priorities of an analytics-focused team while developing talent and building capability for the future
• Demonstrate engaging leader values with inclusive behaviors that help teams win together, continuously innovate, and champion belonging

Minimum Qualifications

• 8+ years of CPG sales experience, including meaningful experience managing Walmart
• Experience at a similar level in account management, customer business management, or national account leadership
• Strong command of Walmart’s core systems and tools (Scintilla (Luminate)) or other syndicated data sources such as Circana, Nielsen, or Numerator
• Proven ability to manage complex customer plans and negotiate effectively in a fast-moving retail environment
• Strong commercial acumen, including understanding trade mechanics, forecasting, assortment, pricing, and how to use data to drive strong business outcomes
• Demonstrated ability to lead through complexity, balance strategic thinking with day-to-day execution, and influence cross-functional partners
• Experience leading and developing high-performing talent
• Strong communication skills with the ability to simplify issues and opportunities into clear, actionable recommendations
• Pet experience is a plus, but we welcome strong candidates from food, non-food, and broader CPG backgrounds