Senior Credit & Collections Specialist

Protects company cash flow by managing customer credit, reducing aged receivables, and driving effective collection efforts in a fast-paced logistics environment. Partners closely with the Director of Accounts Receivable to evaluate customer creditworthiness, monitor portfolio risk, resolve payment disputes, and ensure timely collections across a large transportation and logistics customer base.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices.
• Perform collection activities through phone calls, emails, and customer portals while maintaining professional customer relationships.
• Review customer aging reports daily and prioritize collection efforts based on risk and delinquency.
• Investigate and resolve invoice discrepancies by partnering with Billing, Operations, Sales, and Customer Service.
• Evaluate new customer credit applications, trade references, and financial information to recommend credit limits.
• Monitor existing customer credit exposure and recommend adjustments to payment terms or credit limits.
• Negotiate payment arrangements while balancing customer relationships with company financial objectives.
• Maintain accurate collection notes and documentation within company systems.
• Escalate high-risk accounts to the Director of Accounts Receivable as necessary.
• Monitor customer payment trends and identify accounts showing signs of increased credit risk.
• Maintain compliance with company credit policies and internal controls.
• Participate in process improvement initiatives designed to streamline collections and improve cash flow.

Requirements

• 3–5+ years of experience in Accounts Receivable, Collections, and Credit.
• Transportation, logistics, brokerage, or freight industry experience strongly preferred.
• Experience managing high-volume customer portfolios.
• Strong understanding of commercial collections, customer credit evaluations, aging reports, credit limits, payment terms, and cash application concepts.
• Experience working within TMS and ERP systems such as McLeod and ePay preferred.
• Advanced Microsoft Excel skills.
• Excellent written and verbal communication skills.
• Strong negotiation and conflict resolution abilities.
• Exceptional organizational and time management skills.
• Ability to manage multiple priorities in a deadline-driven environment.