Senior Credit and Collections Specialist

We are looking for an experienced Senior Credit and Collections Specialist to support financial operations for a long-term contract opportunity in Mount Pleasant, Wisconsin. This role focuses on evaluating credit risk, improving receivables performance, and resolving complex account issues while maintaining strong customer and dealer relationships.

Responsibilities

• Assess customer creditworthiness by reviewing applications, payment patterns, financial data, trade references, and external credit information to determine appropriate terms and limits.
• Oversee account exposure and receivables trends, identifying risk indicators such as delinquency patterns, order holds, and deteriorating payment behavior.
• Drive collection efforts across assigned accounts by securing payment commitments, following up on overdue balances, and escalating unresolved issues when necessary.
• Reconcile customer accounts by resolving discrepancies involving unapplied cash, partial payments, credits, overpayments, and invoice-related disputes.
• Investigate deductions and chargebacks, including pricing variances, promotional claims, freight issues, returns, damaged goods, and compliance-related debits, to confirm validity and recover unsupported amounts.
• Partner with Sales, Finance, Customer Service, Logistics, Pricing, and Operations to address credit holds, correct root causes of disputes, and support timely order fulfillment.
• Maintain complete and accurate account records, including credit documentation, tax-related forms, account notes, and supporting backup for audit readiness.
• Produce reporting on aging, deduction activity, collection progress, disputed balances, and high-risk accounts to support management decisions and month-end close.
• Recommend actions such as revised payment terms, credit holds, payment plans, third-party collections, write-offs, or legal escalation based on account status and business risk.
• Provide senior-level guidance on complex receivables matters and contribute ideas that improve controls, reduce delays, and strengthen compliance with credit policies.

Requirements

• 5+ years of experience in accounts receivable, commercial collections, or credit and collections roles.
• Strong knowledge of credit analysis, aging review, cash application issues, billing functions, and dispute resolution.
• Demonstrated ability to evaluate account risk while balancing customer service considerations with cash flow objectives.
• Experience handling deductions, chargebacks, short payments, and account reconciliations in a business-to-business environment.
• Advanced analytical skills with strong attention to detail and the ability to interpret financial and account-level data accurately.
• Strong communication skills with the ability to work effectively across customers, dealers, and internal business partners.
• Proficiency in preparing receivables reporting, documenting account activity, and supporting month-end or audit-related requests.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.