Senior Coordinator, Payroll

About the role

The Senior Coordinator Payroll is an experienced individual contributor responsible for processing accurate, timely, and compliant payroll activities across multiple employee populations and specialized payroll workstreams. This role supports payroll processing for regular employees, retirees, flight attendants, expatriates, employees with disability-related payroll needs, and global mobility payments, while also handling garnishment processing, tax-related activities, and banking data updates.

Responsibilities

• Process payroll accurately and on time for regular employees, retirees, flight attendants, expatriates, disability-related payroll cases, and global mobility-related payments.
• Review payroll inputs and outputs to identify discrepancies, validate data, and resolve issues before payroll completion.
• Maintain and update payroll records, including banking data updates and other employee payroll changes.
• Process disability-related payroll transactions in alignment with established procedures, timelines, and requirements.
• Process garnishments in accordance with applicable requirements, deadlines, and established procedures.
• Support tax-related payroll activities, including review, validation, issue resolution, and compliance-related processing.
• Research and resolve payroll issues related to pay, deductions, taxes, garnishments, direct deposit, disability cases, and employee data.
• Partner with HR, Benefits, Tax, Finance, and other internal stakeholders to gather information and resolve payroll questions or issues.
• Ensure payroll activities are completed in alignment with company policy, internal controls, and applicable regulatory requirements.
• Support payroll reconciliations, audits, reporting, and year-end activities to maintain accuracy and audit readiness.
• Monitor recurring issues and process gaps and contribute to continuous improvement efforts that strengthen payroll quality and efficiency.
• Communicate clearly and professionally with employees, managers, and business partners regarding payroll questions and issue resolutions.

Qualifications

• 2+ years’ experience in payroll processing, payroll operations, or a related function.
• Strong knowledge of payroll processes, controls, and issue resolution practices.
• Experience handling complex payroll transactions or escalations.
• Strong attention to detail and commitment to accuracy.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage sensitive and confidential information appropriately.
• At least 18 years of age and has authorization to work in the United States.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.

Skills

• Experience in payroll processing, payroll operations, or a related function.

Preferred Qualifications

• Bachelor's degree or equivalent.