Senior Coordinator Membership And Communities

About the role

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries. Paediatric hematology and oncology nurses are setting and achieving the highest standards of care for children, adolescents, young adults, and their families. The role of the membership and community coordinator is key to ensuring that members, chapters, committees, and volunteer leaders are properly supported, informed, and engaged. This position is remote. Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles.

Responsibilities

• Membership: Achieve functional proficiency of the association management system database including the ability to process dues, registrations, and other member transactions. Provide high-quality member services and engagement including responding to general inquiries from members/volunteers via phone calls and email communication. Support membership efforts including recruitment, retention, recognition and engagement and campaigns. Support the compilation of monthly reports.
• Chapters: Administrative support for APHON’s fifty plus chapters including management of the annual reporting process, filing annual business reports with the state, and maintaining the records such as articles of incorporation, bylaws, officer lists, and more. Support the Local Chapter Committee with the meetings and operations. Provide responses to chapter leaders related to questions per operational guidelines.
• Account Management: Help maintain a positive, productive relationship between the client and MCI