Senior Community Coordinator

Responsibilities

• Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Cook and implement resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
• Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Share resources, best practices, provide guidance and technical support to team and staff within the region through regional staff training and 1:1 consultation.
• Onboard and mentor new community coordinators within the region as assigned by the Regional Manager, Connected Communities.
• Participate in departmental projects, working groups, and committees that directly support and enhance Connected Communities.
• Support regional and departmental training by assisting in their planning and coordination.
• Present trainings in partnership with team members.
• Actively participate in professional development opportunities provided by the region, department, and Winn.

Requirements

• A high school diploma or GED equivalent.
• A bachelor's degree in Social Work, Business, Public Policy or related field.
• 3-5 years of relevant work experience.
• Bilingual in English and Bosnian.
• Past experience working in a resident service capacity at a multifamily property.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Advanced skills with Microsoft Office Suites and other web based applications.
• Excellent organizational skills.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Demonstrated success with partner management.
• Ability to work with a diverse group of people and personalities.
• Ability to adapt successfully to changing situations and environments.

Preferred Qualifications

• HUD RSC certification.
• Capacity to train and mentor others.

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Variety of Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families