Senior Coordinator, AR Operations Funding

About this job

CarMax is seeking a Senior Coordinator in Accounts Receivable at our Home Office in Richmond, Virginia.

Essential Responsibilities

• Execute day-to-day account management procedures including analyzing and resolving complex exceptions to send and/or secure funds.
• Provide the team with guidance on outstanding receivables and liabilities. Help facilitate the resolution of complex variances and open items as well as identify root causes or trends that need to be addressed.
• Perform weekly trend analysis as needed or requested by leveraging established key performance indicators (KPIs) to make recommendations to Accounting Leadership for workload balancing with respect to specific business areas/general ledger accounts.
• Perform accounting functions, including reconciling general ledger accounts, and preparing journal vouchers monthly.
• Adhere to state, federal, and local laws as well as various regulations, company policies and SOX Controls regarding account management as well as business area specific processes.
• Communicate sensitive and complex information to customers, internal teams, and external partners.
• Serve as a point-of-contact to resolve questions for internal customers including team members, other internal departments, CarMax store associates, as well as external partners.
• Initiate process improvements based on root cause analysis to enhance and accelerate the funding and/or refund processes to mitigate compliance risk.
• Represent the team as needed or requested to support cross-functional projects or initiatives. Communicate updates to the team and Accounting Leadership.

Qualifications and Requirements

• Engage with customers to actively understand needs and deliver on customer commitments.
• Prominent self-starter capable of delivering exceptional results focus, problem solving skills and attention to detail with minimal direct supervision.
• Communicate complex messages both written and verbally to a wide variety of audiences both internal & external as well as through varying communication channels – e.g., phone, system update, email, and/or letter.
• Able to provide “win-win” solutions while resolving escalated issues in a professional manner that is also timely and positive.
• Build and maintain relationships with internal and external business partners.
• Think logically, quickly as needed, applying past experiences and available resources, to form a thought process that is tailored to the situation; knowing when to partner with Accounting Leadership.
• Able and willing to adapt to change.
• Must be able to sit onsite, as requested, at CarMax’s Home Office in Richmond, Virginia.