Senior Content and Training Designer

About the role

This Senior Content and Training Designer position is responsible for developing high-quality, plain language content using the Four-Step Public Relations Process and the Five-Step ADDIE content development process to create engaging training curricula for the Indiana Public Retirement System. The role requires a strong passion for learning and development, exceptional content creation skills, and the ability to communicate and engage effectively with employees at all levels. Creativity, attention to detail, and organizational abilities are critical for developing impactful training content and managing the curricula development process.

Responsibilities

• Collect training and development needs assessments to guide development and delivery of training.
• Collaborate with stakeholders to understand departmental training and staff development needs and/or gaps by conducting needs assessments and gap analyses.
• Assess training needs and evaluate current resources available to meet those needs.
• Define objectives for courses and/or curricula; ask thought-provoking questions to refine content.
• Employ critical and flexible thinking to create engaging and actionable training content.
• Prepare detailed training proposals including scope, objectives, methodologies, and timelines.
• Collaborate with subject matter experts to ensure content is accurate, relevant, and targeted.
• Work with the Organizational Training and Development team to develop presentation decks, instructional materials, aids, tests/quizzes, and manuals using pre-existing templates and brand standards.
• Evaluate training effectiveness through assessments, feedback, and performance metrics; adjust content as needed.
• Maintain dashboards and trackers to monitor progress and compliance.
• Conduct ongoing management and maintenance of course content; ensure relevance and currency.
• Manage long-term training content calendars to ensure efficient and effective development.
• Create and implement short/long-term goals to execute KPIs and goals outlined in the INPRS Strategic Plan.
• Stay informed about industry trends and best practices in training and development; bring fresh ideas to stakeholder engagements.

Requirements

• Mastery of AP Style and Plain Language Guide.
• Expertise in interviewing key stakeholders and developing content to support organizational and job-role specific training.
• Strong writing, editing, and organizational skills.
• Ability to adhere to the ADDIE Design Model in developing training content.
• Superior project management skills to ensure training content is flawless, on schedule, and aligned with brand standards and governance frameworks.
• Excellent oral, interpersonal, and listening skills.
• Excellent project/time management and planning skills; ability to manage multiple projects and prioritize tasks effectively with strong attention to detail.
• Ability to lead, organize, and set priorities; consistently meet deadlines.
• Collaborative and adaptable with a team mentality; willingness to take direction and accept responsibility.
• Ability to build rapport and trust at all stakeholder levels.
• Comfortable working in an environment requiring strict compliance with legal, regulatory standards, policies, and procedures.
• Internal relationship-building and understanding of INPRS systems; knowledge of plan function, legislative process, and external stakeholder sentiment.
• A growth mindset with a passion for continuous learning and commitment to staying current with industry trends.

Qualifications

• Bachelor’s degree, preferably in Communication, English, Journalism, or related field.
• 8+ years drafting and proofreading marketing materials and public relations written communication.
• 8+ years of hands-on experience in communication and publication management and production, including managing team workflows and cross-functional projects.
• Plain Language Guide skills.
• Ability to apply the Four-Step Public Relations process.

Skills

• Excellent writing, proofreading, and grammar skills.
• Proven ability to research complex questions and communicate complex topics in simple, understandable ways to create accurate and actionable training content.
• Proven experience overseeing the design and production of print and digital materials and publications.
• Mastered skills in creative layout and design using Adobe Creative Suite and Microsoft Office Suite with a desire to develop new content development platforms.
• Experience in pension, financial services, insurance, and/or group benefits preferred.

Benefits

• Competitive compensation
• Flexible schedule
• Healthcare coverage (medical / dental / vision)
• Health savings account with employer contribution
• Prescription coverage
• Employer-funded retirement plan (pension plan)
• Deferred compensation plan (employer and/or employee contribution plan)
• Flexible spending account
• Work/life balance (37.5 hours weekly)
• 12 paid holidays; 14 during election year
• Paid leave (personal, sick, vacation)
• Tuition reimbursement
• Professional credential reimbursement
• Group life insurance
• Employer-paid downtown parking