Senior Content Designer

About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Key Responsibilities

• Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content.
• Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction.
• Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
• Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
• Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.
• Lead other content strategists/designers in developing user stories and providing guidance on priorities.
• Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

Required Experience

• 5+ years experience in UX writing, UX Design or Content Design.
• 2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira).
• 2+ years experience in web and app experiences.
• 2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers.
• 2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro.
• Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.).
• Experience with translation and transcreation best practices.
• Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar.
• Portfolio should include work on digital products and/or services, service design or human centered designs.

Basic Qualifications

• Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism.
• Extensive work experience, academic work or certifications in user experience fields are also welcome.
• Extensive experience with design software (Figma, Airtable, InVision, Miro).
• Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering).
• Experience in working with and improving business requirements.
• Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate.
• Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping.
• Knows when to collaborate and compromise and when to be the voice for the user and stand up for what’s right.