Senior Content Designer

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Who You Are

We're looking for a curious, empathetic, and passionate Senior Content Designer with a focus on knowledge systems, structured content, and operational workflows to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.

What You Will Work On

• Design structured content that supports consistent, reusable knowledge across our internal systems
• Transform complex operational processes into clear content models, workflows, templates, and reusable documentation
• Partner with cross-functional teams to understand how knowledge supports their work and improve how information is created, maintained, and delivered
• Contribute to the evolution of content models, taxonomy, controlled vocabularies, and metadata standards
• Improve authoring experiences by designing templates, workflows, and governance practices that make high-quality content easier to create
• Prototype and validate new approaches to content organization using the appropriate tools, whether that's documentation, spreadsheets, CMS models, or lightweight technical prototypes
• Identify opportunities to improve searchability, consistency, and AI readiness through better structured content
• Collaborate with designers, engineers, product managers, researchers, and subject matter experts to continuously improve our knowledge ecosystem

Your Success Profile

• Systems thinking — Recognize patterns across content and workflows and understand how individual content decisions affect larger systems
• Structured content design — Comfortable designing reusable content models, templates, and documentation that scale beyond individual articles
• Collaboration — Build strong partnerships with cross-functional teams, helping translate business needs into thoughtful content solutions
• Curiosity and problem solving — Enjoy exploring unfamiliar domains, asking questions, and using experimentation to understand complex operational problems
• Craft excellence — Care deeply about clarity, consistency, and usability, balancing strategic thinking with careful attention to detail

Qualifications

• 5+ years of experience in content design, content strategy, information architecture, knowledge design, technical writing, or a related discipline
• Experience designing structured or modular content within content management systems, documentation platforms, or knowledge bases
• Experience collaborating with cross-functional partners to define requirements and deliver content solutions for complex operational or product experiences
• Experience improving content consistency through reusable patterns, templates, or governance practices
• Familiarity with one or more of the following: Content modeling, Taxonomy and controlled vocabularies, Knowledge management systems, Content governance, Documentation systems
• Strong analytical and systems-thinking skills

Pay and Benefits

The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.