Senior Consultant - Salesforce Business Analyst

About the role

The Senior Salesforce Consultant at TTEC Digital is responsible for translating complex client business needs into scalable Salesforce solutions. This role involves leading functional delivery across various project workstreams, working directly with client stakeholders to understand business processes, and guiding those solutions from discovery and design through implementation, testing, and deployment.

Responsibilities

• Lead functional workstreams across discovery, design, implementation, testing, and deployment
• Facilitate discovery sessions and workshops with business leaders, subject matter experts, and end users
• Assess current-state business processes and define scalable future-state processes using Salesforce capabilities
• Translate business requirements into functional requirements, user stories, process flows, and solution designs
• Design Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and other platform capabilities
• Partner with Solution Architects to ensure functional designs align with the overall solution architecture and client business objectives
• Guide Business Analysts and delivery team members through requirements definition and solution implementation
• Configure Salesforce capabilities including Flow, objects, fields, security, reports, dashboards, and other declarative functionality
• Lead client solution reviews, demonstrations, and design validation sessions
• Manage requirements and functional decisions within an assigned workstream and identify impacts to scope, dependencies, and delivery
• Cook up and coordinate across business and technical teams to resolve requirements, design, data, integration, and implementation questions
• Develop process maps, functional specifications, user stories, acceptance criteria, and other delivery documentation
• Lead or support UAT planning, test-script development, defect triage, user training, and release readiness
• Support data migration, integration, environment, and deployment planning from a functional perspective
• Identify risks, dependencies, and potential scope changes and communicate them to the Solution Architect and Project Manager
• Support Agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectives
• Mentor consultants and Business Analysts and contribute to consistent delivery practices across project teams
• Develop trusted relationships with client stakeholders and serve as a subject matter expert for assigned business processes and Salesforce capabilities
• Contribute reusable assets, accelerators, delivery practices, and lessons learned across the Salesforce practice
• Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities
• Maintain Salesforce certifications and meet annual professional development goals

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or equivalent experience
• 4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience
• Demonstrated experience leading a functional or business workstream through multiple phases of a technology implementation
• Strong knowledge of Salesforce and experience delivering solutions using Salesforce platform capabilities
• Experience facilitating client discovery sessions, requirements workshops, and solution-design discussions
• Experience translating complex business processes into clear requirements and scalable Salesforce solutions
• Experience with process mapping, requirements definition, user stories, acceptance criteria, and functional solution design
• Experience working with both business stakeholders and technical delivery teams
• Experience supporting or leading UAT, testing, training, and deployment readiness
• Working knowledge of Agile delivery methodologies
• Understanding of Salesforce data, security, integration, environment, and release-management concepts
• Strong presentation and communication skills, including experience presenting solutions and recommendations to client stakeholders
• Strong problem-solving skills and the ability to navigate ambiguity in complex client environments
• Experience mentoring junior consultants or Business Analysts
• Relevant Salesforce certifications, including Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Data Cloud Consultant, and Salesforce Certified Agentforce Specialist

Qualifications

• Strong knowledge of Salesforce platform capabilities
• Experience with Salesforce platform features such as Flow, objects, fields, security, reports, dashboards, and declarative functionality
• Experience with Salesforce integrations and data management
• Experience with Salesforce data migration and deployment
• Experience with Salesforce Agile methodologies and project management
• Experience with Salesforce reporting and analytics
• Experience with Salesforce customer service and support
• Experience with Salesforce marketing and sales automation
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping and experience design
• Experience with Salesforce customer feedback and satisfaction measurement
• Experience with Salesforce customer retention and loyalty programs
• Experience with Salesforce customer segmentation and targeting
• Experience with Salesforce customer service and support
• Experience with Salesforce customer journey mapping