Senior Consultant, Employee Experience - Healthcare

About the role

As a Senior Consultant, you will work closely with healthcare clients to define organizational priorities, analyze workforce and experience data, and deliver strategic recommendations that drive sustainable culture and performance transformation. This role contributes across consulting engagements by leading delivery workstreams, developing high-quality client deliverables, fostering executive-level client relationships, and identifying opportunities for ongoing partnership and growth.

Responsibilities

• Deliver high-quality consulting engagements aligned to Press Ganey methodologies and quality standards.
• Lead and support engagement teams, providing guidance, coaching, and performance feedback.
• Ensure consistency in project delivery quality across all employee experience and workforce-related consulting efforts.
• Support knowledge transfer and client capability-building through training and facilitation.
• Maintain utilization in line with established performance targets.

Requirements

• Bachelor’s degree from an accredited university (required).
• 10+ years of relevant experience in the healthcare industry.
• Experience in hospital-based HR operations, including employee experience and workforce engagement initiatives.
• Demonstrated expertise in workforce engagement and employee experience data and methodology.
• Direct experience with healthcare consulting implementation strategies.
• Strong project management experience.
• Excellent analytical skills, including quantitative, qualitative, and conceptual analysis.
• Exceptional written, verbal, and presentation skills with the ability to influence stakeholders at all levels.
• Ability to travel up to 75%.

Preferred Qualifications

• Prior management or strategy consulting experience.
• Experience with patient experience improvement initiatives.
• Master’s degree preferred.
• Educational background in business administration, health policy or administration, finance, or a clinical discipline (RN, MD, APP, PharmD).