Senior Conference Services Manager

Responsibilities

• Serve as primary point of contact for clients from contract turnover through event completion
• Partner with clients to define and execute event specifications (guest rooms, meeting space, F&B, exhibit needs, etc.)
• Ensure all client requirements align with hotel capabilities and service standards
• Negotiate contract adjustments to balance client satisfaction with profitability
• Identify and drive incremental revenue opportunities across all aspects of group business
• Develop and manage contracts for ancillary (“allied”) business opportunities
• Review and approve final billing to ensure accuracy and adherence to agreements
• Prepare and customize detailed event documentation including: Banquet Event Orders (BEOs), Event resumes, Menus and program details
• Lead cross-functional collaboration across hotel departments to ensure flawless execution
• Cover site tours, tastings, and client visits to showcase the property and services

Qualifications

• 10+ years of meeting or event management experience, preferably within hospitality
• Significant leadership experience required (multi-person team oversight preferred)
• Experience in urban hotel markets strongly preferred (Boston highly desirable)
• Certified Meeting Planner (CMP) designation preferred