Senior Services Manager

About the role

The purpose of this classification is to assist the Senior Services Deputy Director in managing the operations and activities of the Senior Services Department including overseeing senior and active adult centers, budget management, supervision of personnel, and department operations.

Responsibilities

• Supervises, directs, and evaluates assigned staff of employees and volunteer workers: processes employee concerns and problems; counsels and disciplines as necessary to correct work deficiencies; completes employee performance appraisals; and assists with the screening and selection of new employees.
• Counsels and disciplines as necessary to correct work deficiencies; completes employee performance appraisals; and assists with the screening and selection of new employees.
• Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides applicable technical expertise.
• Assists in overseeing programs, services, and activities within the assigned area of oversight, ensuring they are established in alignment with the departmental mission and vision.
• Contributes significantly to developing, updating, and implementing both short- and long-term goals and objectives; ensuring the initiatives address the evolving needs and diverse interests of multiple generations of older adults.
• Assists in developing, updating, and implementing policies and procedures within the assigned area of oversight; recommends and drafts amendments relevant to that area.
• Evaluates the efficiency and effectiveness of operations, processes, procedures, and methodology in the assigned area of oversight; recommends improvements for continuous quality improvement.
• Assists in the development and management of the budget for the assigned area of oversight; monitors expenditures to ensure compliance with approved budget; submits requests for staffing, equipment and capital improvement needs specific to that area.
• Assists in ensuring compliance within the area of oversight with all applicable laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
• Researches and compiles various statistical, demographic, or administrative data; makes applicable calculations; analyzes data and identifies trends; prepares reports, charts, graphs, and presentation materials; conducts research of computer databases, Internet sites, hardcopy materials, or other sources as needed.
• Communicates with supervisor, employees, students, volunteers, other departments, clients, the public, Area Agency on Aging, Department of Human Resources, grant funding agencies, resource persons, community agencies, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
• Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends conferences, workshops, and training sessions as appropriate.
• Attends various meetings, serves on committees, and makes presentations as needed; represents the department and/or the County at various functions as needed.
• Leads efforts within the assigned area of oversight to ensure compliance with all safety requirements; develops and implements safety policies prior to initiating duties ensures all staff in the area receive annual training on safety policies and that safety standards are consistently followed; maintains safe and healthy working conditions ensuring minimal injury, accidents, liabilities and material waste.

Requirements

• Bachelor’s degree from an accredited college or university in any field of study is required, with preference given to degrees in social work, public health, sociology, or related fields;
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• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
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• Supervised, directed, and evaluated assigned staff of employees and volunteer workers;
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