Senior Service Manager

About the role

Mitsubishi Heavy Industries America, Inc. (MHIA) is seeking a Senior Service Manager to lead service operations for MHI data center solutions and related infrastructure business in the United States. This role is based out of Plano, Texas.

Job Responsibilities

• Define and lead the implementation of service strategies, including preventive and corrective maintenance concepts across the product lifecycle
• Develop service frameworks aligned with modular data center products and infrastructure systems
• Ensure serviceability considerations are incorporated into product design and system architecture
• Establish spare parts planning, inventory strategies, and supply chain coordination for service operations
• Collaborate with suppliers and internal teams to ensure availability and timely delivery of critical components
• Optimize spare parts standardization and lifecycle cost management
• Oversee technical support operations for installed systems, including troubleshooting and issue resolution
• Establish technical support processes, documentation, and escalation procedures
• Support field service activities and ensure consistent service quality across projects
• Build and manage service execution models, including service agreements, maintenance contracts, and support structures
• Define KPIs and performance metrics for service operations
• Drive continuous improvement of service processes to enhance efficiency, reliability, and customer satisfaction
• Collaborate with engineering teams to ensure alignment between product design and service requirements
• Work with project teams to support installation, commissioning, and handover processes
• Coordinate with commercial teams to support proposals and customer engagements with service-related inputs
• Engage with customers and partners to understand service requirements and operational needs
• Contribute service solutions to proposals and negotiations
• Represent service functions in discussions with key stakeholders in the data center ecosystem

Minimum Required Qualifications

• B.A. or B.S. in Engineering, Mechanical/Electrical Engineering, or related field
• Minimum of ten (10) years of experience in service operations, field service, or after-sales support in industrial systems or infrastructure projects
• Experience in maintenance strategies, spare parts management, and technical support operations
• Understanding of equipment lifecycle management and service planning
• Experience working with complex systems such as power generation, cooling systems, or industrial equipment
• Strong communication and stakeholder management skills in cross-functional and customer-facing environments
• Proficiency with enterprise tools (ERP systems, service management systems, MS Office, etc.)

Prior to Applying

Excellent Benefits (Medical, Dental, Vision & 401K Matching), excellent growth and advancement opportunities, paid vacation, sick time, and 15 holidays. Committed to quality products and services. Great working environment and culture. MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce. Therefore, all qualified applicants are strongly encouraged to apply.