Senior Companion Program Supervisor

About the role

The Senior Companion Program (SCP) Supervisor is responsible for the daily management of the Senior Companion Program, functioning as a working project manager actively involved with community organizations, volunteers, and volunteer stations. The SCP Supervisor serves as the representative in signing and approving official project documentation, including project reports, memoranda of understanding, and letters of agreement for in-home assignments. The role requires adherence to MCHS Family of Services established procedures for internal review and its standard policies and procedures.

Responsibilities

• Overall coordination and administration of the Senior Companion Program (SCP).
• Recruitment, hiring, orientation, supervision, and evaluation of SCP staff.
• Recruitment, training, and placement of all volunteers in appropriate assignments, including New Volunteer Orientation and ongoing monthly in-service training.
• Ensure National Service Criminal History Checks are completed for all covered staff and volunteers in accordance with AmeriCorps Seniors requirements and agency policy.
• Maintain effective and positive working relationships with all affiliated community service agencies and their designated liaisons.
• Coordinate with the SCP Coordinator in assigning volunteers to community partners and their clients.
• Assist SCP Coordinator in preparing performance evaluations for each volunteer.
• Meet regularly with the Director of Senior Programs to evaluate performance, program operation, and development.
• Assist the Director of Senior Programs in developing new or improved operational modes to best serve the program.
• Serve as an advocate to the community and attend appropriate public hearings to highlight the importance of healthy older adult volunteers and the benefits of the senior volunteer program.
• Develop annual program goals and objectives in collaboration with the Director of Senior Programs.
• Ensure compliance and accountability for meeting both programmatic and fiscal goals and objectives as outlined in federal, state, and local grants.
• Develop and maintain appropriate fiscal, personnel, program, and volunteer records and reports; compile, organize, and prepare written reports and documents as required.
• Attend training conferences conducted or authorized by AmeriCorps Seniors.
• Demonstrate commitment to the social sector with a passion for MCHS Family of Services' mission, vision, and core values.
• Perform other duties as assigned by the Director of Senior Programs.

Requirements

• Bachelor’s Degree preferred; Associate’s degree will be considered.
• Two (2) years of supervisory experience.
• Training and/or experience in work with those over 55 years of age and volunteers.
• Familiarity with the Metro Detroit area and other community resources.
• Must meet the State’s Moral Character standard.
• Proficiency in computer and software applications (Windows, MS Office, Internet applications) necessary to perform the duties of the position.
• Ability to attend after-hours and weekend meetings/events.
• Regional travel is required.
• Strategic and tactical planning skills.
• Program planning and evaluation experience.

Skills

• Strong interest and experience in community relations is preferred.
• Excellent written and oral communication skills for reports, presentations, and trainings.
• High commitment to the field of aging.
• Ability to relate to host setting personnel to provide maximum cooperation and good working conditions.
• Flexibility, management skills, computer literacy, and personal transportation are required.
• Ability to motivate, develop, and direct people; identify the best people for the job.
• Manage time and multiple priorities; meet deadlines.
• Establish and maintain effective working relationships with employees, other agencies, and the public.
• Exercise professional judgment in making decisions.
• Handle sensitive and confidential situations and documentation.
• Attend and conduct training and maintain necessary certificates of attendance/compliance.
• Maintain a Michigan driver’s license and driving record that allows the operation of an agency or personal vehicle for agency business.

Job Setting

The work environment described here is representative of that which an employee will typically encounter during a normal shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.