Senior Community Warranty Manager

Job Details

What You’ll Do

• Provide exceptional leadership to a group of Warranty professionals
• Directly resolve escalations and oversee complex and challenging situations, collaborating with the Warranty Manager as required
• Mentor new hires with support from Warranty Managers
• Be proficient in data entry into the BuildPro Warranty System
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…

• A High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 2 years’ experience in residential construction preferred
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet with homeowners

FLSA Status

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community

Report to Division/Corporate Office/Community daily and adhere to schedule

Physical Demands

Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Taylor Morrison Experience and/or Successful Completion of Training Program

May Override Required Education and/or Experience Requirement

Job Descriptions

Not Intended as, Nor Should Be Construed to Be, Exhaustive Lists of All Responsibilities, Skills, Efforts, or Working Conditions Associated with a Job

Benefits

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Visio n/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)