Senior Communications Consultant

Main Responsibilities

• Work across teams to understand needs and goals of stakeholders for social media posts.
• Aid in managing direct messages (DMs) and responses on platforms.
• Proactively identify content triggers related to our business values and strategic initiatives.
• Pitch ideas for various types of content (e.g., Live videos, still posts, carousel posts, interviews, Reels, stories, etc.).
• Assist with copywriting for post captions across multiple channels (internal and external).
• Create graphics and/or stories using social media tools like Adobe Spark.
• Create a mini campaign for a unique business priority from start to finish.
• Maintain dashboards for social media listening topics of interest.
• Pull social media metrics and provide actionable insights to leaders across the business.

What We Look For In a Candidate

• 3+ years of public relations and communications experience in an agency or in-house environment, preferably within the B2B technology space.
• A bachelor’s degree in communications, public relations, journalism, or a related field is preferred.
• A strong writer and storyteller with a proven ability to craft external communications that align with brand voice and deliver the right message to the right audience.
• An understanding of CIOs and senior IT decision-makers within large enterprises, including how they prefer to engage with content and communications.
• The ability to thrive in a fast-paced environment, manage competing priorities, meet tight deadlines, and collaborate effectively across a matrixed organization.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and stakeholders.
• Experience managing sensitive issues and communications with discretion to help protect and strengthen the company’s reputation is a plus.
• A strong work ethic, attention to detail, and a proactive, team-oriented mindset.
• Strong writing skills, with the ability to develop marketing copy, press materials, news releases, and bylined articles.
• Working knowledge of key social platforms, including X and LinkedIn, and how to tailor content for each audience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong time-management and organizational skills, with the ability to keep deliverables on track and execute with consistency.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.