Senior Commercial Training Specialist - Shoulders

This position reports to the Director, Commercial Training + Education in the respective franchise, cluster, region, or local market. The role is field-based and primarily focuses on equipping, coaching, and certifying sales professionals to drive sustainable growth and impact patient care.

Responsibilities

• Training and Coaching (70% of the role)
  • Classroom-based training (30%) and Field-based training (40%):
    • Deliver training to new and tenured sales professionals through live instructor-led courses, virtual classrooms, and field-based training/coaching.
    • Conduct individual or small-group field rides, local seminars, workshops, and other training events.
    • Ensure sales team certification on knowledge, skills, and behaviors needed to win (e.g., product, clinical, procedural knowledge, competitive insights, selling and negotiation skills, business planning).
    • Deliver curriculum aligned with the Global Commercial Training competency framework and accelerate sales readiness.
  • Manage learning events (classroom, webinar, field-based) in the Learning Unlimited platform, emphasizing adult learning principles and interactive facilitation.
  • Collaborate with HR and Sales Management to remediate performance gaps using advanced interpersonal leadership skills.
  • Act as a mentor and role model for sales reps, fostering a culture of continuous learning and development.
• Collaboration with Stakeholders (30% of the role)
  • Partner with Global Content Development, Global Marketing, and local business leaders (Sales Leadership, BUDs, Cluster MDs) to tailor globally developed content for local market needs.
  • Design workshop agendas and coordinate resources for delivery.
  • Serve as lead liaison with co-facilitators in Sales Leadership, Marketing, Compliance, HR, Sales Operations, and Medical Education.
  • Oversee timely completion and dissemination of assessments for Instructor-Led Trainings.

Requirements

• Education: Bachelor’s degree required; Master’s degree preferred.
• Certifications:
  • Adult Learning/Facilitation (e.g., Bob Pike Certification, Langevin Learning).
  • ADDIE instructional design.
  • Train the Trainer (e.g., Pioneer, Lane 4, Langevin).
  • Certified in Smith+Nephew selling and coaching skills.
• Experience:
  • 5–10 years in sales, preferably in Smith+Nephew or a related med device industry, or
  • 5+ years in learning/training-related fields.

Skills

• Strong written and verbal communication.
• Exceptional presentation and facilitation skills.
• Deep understanding of selling skills and Smith+Nephew’s global selling process.
• Expertise in Smith+Nephew products, clinical pathways, surgical procedures, and competitive landscape.
• Knowledge of adult learning theory and its practical application.
• Problem-solving and analytical skills to uncover root causes and develop improvement initiatives.
• Strong collaboration and team-building abilities.
• Effective leadership, motivation, and goal achievement through formal and informal channels.
• Ability to plan, prioritize, execute, and follow up in a timely manner with a solution-oriented mindset.
• High personal integrity and ethics with uncompromising standards.
• Fluency in the primary language of the cluster.

Physical Demands

• Travel Requirements: 25–50%.
• Field professionals must successfully complete credentialing processes and comply with healthcare facility requirements, including vaccine protocols.

Location

Memphis, TN (preferred).

Benefits

• Your Future:
  • 401k Matching Program.
  • 401k Plus Program.
  • Discounted Stock Purchase Plan.
  • Tuition Reimbursement.
• Work-Life Balance:
  • Flexible Personal and Vacation Time Off.
  • Paid Holidays and Flex Holidays.
  • Paid Community Service Day.
• Your Wellbeing:
  • Medical, Dental, and Vision coverage.
  • Health Savings Account with employer contribution.
  • Employee Assistance Program.
  • Parental Leave.
  • Fertility and Adoption Assistance Program.
• Flexibility: Hybrid Work Model for most professional roles.
• Training: Hands-on, team-customized mentorship.
• Extra Perks: Discounts on fitness clubs, travel, and more.