Senior Commercial Excellence Manager

About the role

As the Commercial Excellence Leader, you will drive the transformation of our commercial processes & tools to enable world-class commercial operations for the Software & Controls Solutions business line. As a key member of the overall controls Commercial COE organization, you will drive definition, adherence & continuous improvement of our tools & processes using Lean principles.

Responsibilities

• Facilitate PSRs, workouts & Kaizen events for the commercial operations team to drive continuous improvement and transformation
• Lead the development of our commercial transformation Lean Roadmap and act as the project manager for the assigned efforts, tracking milestones and communicating status to internal teams
• Own the Commercial Operations Homepage (SharePoint Site). Maintain content, assign owners, identify gaps & needs
• Facilitate handling of Commercial Process NCR/Stop Work and deploy actions to prevent reoccurrence. Work collaboratively with 'Technical Excellence' teams as required
• Drive continuous improvement in Commercial Offer Templates, and maintain the templates in the corresponding systems (ASPOSE, Commercial Operations Homepage)
• Own and facilitate the upkeep of the commercial operations staff competency model for Commercial Operations Staff in collaboration with the Pole/Regional Commercial Leaders
• Drive the development & maintenance for all process documentation (Standard Work Instructions (SWI), QMS documents) ensuring its inclusion in our Quality Management System, and partner with the leaders across the commercial & sales teams on its adoption
• Own and facilitate the upkeep of the commercial tools as they support the front end of the business, including actions from CSS/PERS integration
• Own and facilitate the development & delivery of training for the broader commercial & sales teams, considering competency gaps across the organization
• Own the Daily Management dashboards, and Monthly Operating Reviews (MOR) rhythms for Commercial Operations organization. Collaborate with Sales Operations for consolidated ITO KPI view
• Create the Hoshin plan for the Commercial Operations organization – driving KPIs and metrics to support that plan

Requirements

• Bachelor's Degree from an accredited college or university
• Minimum of 7 years of relevant experience, including sales & commercial operations, project management, operations, governance, and process improvement

Qualifications

• Comprehensive knowledge of SCS processes, tools, and organizational structure, with a working knowledge of controls
• Ability and willingness to travel both domestically and internationally to support business engagements (internal & customer focused)
• Strong skills in process analysis, problem solving, and strategy development
• Highly organized with data, tools, & communications, using a systematic approach to problem solving
• Excellent interpersonal communication skills (e.g., ability to effectively communicate with all levels of GE and stakeholders/customers, both written & oral.)
• Leverage Lean experience
• Business acumen and judgement to make decisions and handle complex tasks or problems within projects, product lines, markets, sales processes, campaigns or customers with ability to offer new solutions to problems potentially outside of traditional thinking
• Highly motivated, energetic, confident, self-starting personal characteristics
• Proven ability to translate business vision into tactical execution plans and deliver through ambiguity with cross-functional and cross-business engagement
• Experience with Commercial IT Systems / Data Governance audits

Skills

• Process analysis
• Problem solving
• Strategy development
• Data management
• Communication
• Project management
• Training facilitation
• Commercial operations
• Lean principles

Benefits

• Medical
• Dental
• Vision
• Prescription drug coverage
• Health Coach
• Nurse-based resource
• Employee Assistance Program
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off

Pay

The pay range for this position is between $108,600.00 and $181,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: sales incentive.