Senior Commercial Banking Specialist

About the role

Responsible for performing a wide range of advanced administrative functions to support commercial banking activities. The position facilitates efficient operations, optimizes relationship management and portfolio growth, executes compliance and collections procedures, and serves as a client contact.

Responsibilities

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Maintains electronic records and prepares transactions in Customer Relationship Management software.
• Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data.
• Reviews customer and prospect financials and other relevant data to identify discrepancies and inconsistencies; follows through to verify accurate information and resolve issues.
• Maintains records and obtains documentation in compliance with internal controls, operational procedures and risk management policies.
• Identifies business development and cross-sell opportunities and makes referrals.
• Drafts letters and agreements.
• Reviews the work of Commercial Banking Specialists; provides assistance and training to team members.
• Maintains knowledge of banking products, programs, services and promotions.
• Facilitates loan approval processes; prepares documents for the Officer Loan Committee.
• Maintains knowledge of banking products, programs, services and promotions.
• Facilitates prospecting and marketing efforts by developing materials, scheduling and coordinating meetings and events.
• Serves as a liaison with clients, internal and external contacts to facilitate communication and assist with loan closing and account opening processes.
• Works to understand the root causes of complex customer service issues. Identifies and implements resolutions.
• May accompany Commercial Relationship Managers on meetings and appointments to assist with relationship management and support account opening or loan closing processes.

Requirements

• Computer and Microsoft Office proficiency.
• Demonstrates leadership skillset with ability to coach and mentor.
• Thorough knowledge of banking policies, procedures, products and services.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
• Demonstrates commitment to quality customer service and ability to meet or exceed service goals.
• Able to analyze and record detailed information and produce accurate, high quality work products.
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

Qualifications

• 5 or more years of experience as a Commercial Banking Specialist or equivalent position.
• Banking compliance or risk management experience preferred.
• Academic Bachelor’s degree preferred or equivalent education and related training or experience required.