Senior Collaboration and Productivity Engineer

About the role

Credit Acceptance is seeking a Senior Collaboration and Productivity Engineer to join our dynamic team. This role is responsible for the advanced administration, engineering, and continuous improvement of the Microsoft 365 environment.

Responsibilities

• Lead the design, configuration, and deployment of Microsoft 365 solutions across Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and related services.
• Evaluate and recommend new Microsoft 365 tools, features, and capabilities to improve collaboration, productivity, and security for the organization.
• Serve as a subject matter expert (SME) for multiple M365 applications and processes, providing advanced troubleshooting and escalated support to the IT organization and end users.
• Manage and optimize Azure Active Directory, AAD Connect, Azure App Proxy, and hybrid identity integrations with on-premises Active Directory.
• Create and maintain thorough documentation for processes, procedures, configurations, and runbooks.
• Collaborate closely with the Service Desk, infrastructure teams, and business stakeholders to ensure a seamless and high-quality end-user experience.
• Participate in Disaster Recovery exercises and maintain up-to-date recovery documentation.
• Provide on-call and after-hours support for change management, maintenance, and critical troubleshooting.
• Mentor and guide less experienced engineers, sharing knowledge and fostering a culture of continuous learning and improvement.

Requirements

• 5+ years of IT experience, with at least 4 years focused on Microsoft 365 administration and engineering.
• Advanced knowledge of Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and security and compliance tools.
• Proficiency in PowerShell scripting proficiency to automate and manage Microsoft 365 environments.
• Experience working in hybrid environments, including integration with on-premises Active Directory and Azure AD / Azure AD Connect.
• Strong understanding of Microsoft 365 security features such as MFA, conditional access, and threat protection.
• Intermediate-to-advanced knowledge of Windows infrastructure (DNS, DHCP, GPOs, Certificates).
• Intermediate knowledge of integrations between Azure offerings and mobile devices (iOS, Android).
• Ability to participate in a 24x7 on-call rotation and work nights and weekends as needed.

Competencies

• Customer Empathy: Understand the perspectives, pain points, and experiences of customers.
• Engineering Excellence: Bring great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business.
• One Team: Collaborate across the organization, working seamlessly as a single, cohesive team.
• Owner's Mindset: Adopt a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain.

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many nonstandard benefits that make us a Great Place to Work. Our Company Values: Positive, Respectful, Insightful, Direct, Earnest. We are committed to providing a safe and inclusive working environment for all.