Senior Cloud and Network Specialist (MSP) - Advance Your Career with Tecnica

About the role

This is a fast-paced position within a busy office environment, requiring candidates to have excellent customer service and organizational skills, and the ability to work as part of a team and individually. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative and prioritize daily tasks.

Responsibilities

• Maintain organised and efficient file systems, handle general office tasks, and provide support as needed.
• Aid with accounts, purchase orders, invoices, and budget tracking, ensuring financial accuracy and compliance.
• Answer phone calls, raise and monitor support tickets, and deliver exceptional service to clients.
• Collaborate with the marketing team to update CRM systems and manage leads.
• Complete monthly financial and operational reports, supporting the management team with ad hoc tasks and office protocols.
• Work closely with colleagues to maintain a productive and cohesive work environment.
• Learn and contribute to office management system.

Qualifications

• Minimum Highers/HNC/HND/Bachelor’s degree or equivalent/experience
• Strong financial awareness, numeracy skills, and data handling expertise
• Proficiency in Microsoft Office Suite
• Strong interpersonal, customer service, and communication skills
• Exceptional multitasking and organizational abilities
• Ability to work independently, make decisions, and solve problems effectively
• A positive attitude, dynamic, forward thinking with a strong team focus to succeed