Senior IT and Network Specialist
About the role
We are seeking a Senior IT and Network Specialist to join our dynamic IT team at UniBank. This role involves supporting the team in maintaining optimal performance, security, and control of computer hardware, software, printers, and network infrastructure. You will also serve as an escalation point for helpdesk issues and perform operational support including security updates, vulnerability mitigation, server upgrades, VMware configuration, and mobile OS security.
Responsibilities
- Maintain system documentation using diagramming tools and clearly communicate progress on tasks through department management systems.
- Lead and independently execute networking and infrastructure projects and system upgrades.
- Administer, maintain, and monitor bank systems, servers (physical/virtual), networking components, and telecommunications equipment.
- Administer Microsoft servers including AD, DNS, DHCP, GPOs, and scripting.
- Develop automation workflows for IT and network infrastructure.
- Collaborate with security team on vulnerability management, weekly planning, and mitigation reporting.
- Escalate to Manager and/or vendors to resolve issues as appropriate.
- Perform tuning, reporting, needs analysis, and technical solution scoping for business problems.
- Escalate issues to management or vendors when appropriate.
- Act as an escalation point for all computer-related helpdesk issues in the Bank.
- Provide user training.
- Support teammates in daily operations of internal and customer-facing systems.
- Recommend system improvements to enhance efficiency and reliability.
- Perform application administration, account setups, and various system maintenance.
- Participate in software implementations and rollouts.
- Participate in IT working groups and cross-functional project teams.
- Deploy and support mobile devices and administer the MDM platform.
- Support Zoom phone in the Main Office and across all branch locations.
- Travel between branches as required.
Requirements
- Associate’s degree required, Bachelor’s degree preferred.
- 5+ years networking experience (firewalls, routers, switches) with Cisco, Aruba, VeloCloud, SonicWall required.
- 5+ years proven installation, support, and administration of Microsoft Servers including operating systems, AD, DNS, DHCP, GPO, and scripting required.
- 5+ years supporting Microsoft Exchange or Exchange Online required.
- 2+ years automation and asset management experience preferred.
- 2+ years vulnerability management and mitigation experience required.
- 5+ years user services support for desktop environments required.
- Excellent analytical, interpersonal, and problem-solving skills expected.
- Strong written and oral communication skills for working with non-technical users required.
- Ability to participate in on-call rotation required.
- Ability to lift up to 50lbs periodically.
- VMware ESXi host and guest VM management experience required.
- Powershell, SQL, VB, or automation scripting experience required.
- Linux experience (Red Hat or Ubuntu) helpful.
- Experience working in a banking IT environment helpful.
- Microsoft certifications helpful.
- Omnissa Horizon (VDI) helpful.
- Microsoft 365 implementation and administration experience preferred.
- Cloud technologies: Azure AD/Entra ID, M365 security & compliance, hybrid identity experience preferred.
- Familiarity with NIST, CIS controls, SIEM monitoring, incident response helpful.
- DR/BCP participation, including backup validation and DR testing experience preferred.
- Knowledge of ITIL and change management processes helpful.
Qualifications
- Knowledge of ITIL and change management processes helpful.
Skills
- Knowledge of ITIL and change management processes helpful.
Benefits
As a member of the IT team, you may be responsible for certain aspects of our Incident Response Program, including, but not limited to, administrative, consultative or active engagement in activities around the Incident Response Program policy and processes.
Pay
The estimated salary range for this position is $85,000 to $112,500. Final offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications.
Schedule
Final offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications.