Senior Systems & Network Engineer - MSP

About the role

Must currently reside in the Cleveland, Ohio area. This position is not remote and does not offer visa sponsorship.

Key Responsibilities

• Technical Leadership
• Serve as the primary escalation point for complex systems and network issues
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
• Take ownership of critical issues and ensure they are resolved completely
• Systems & Infrastructure Engineering
• Design, implement, and support Windows Server environments across client networks
• Manage virtualization platforms, including Hyper-V and VMware environments
• Support Microsoft 365 cloud services
• Networking
• Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
• Troubleshoot routing, switching, VPN, and connectivity issues
• Project Engineering
• Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
• Work with vendors and manufacturers to troubleshoot issues and implement solutions
• Telephony Systems
• Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone
• Documentation & Standards
• Maintain accurate documentation within our documentation platform
• Contribute to technical standards and best practices across client environments

Technical Experience

• Required:
• Strong expertise with Windows Server administration and troubleshooting
• Experience supporting SMB network environments
• Advanced troubleshooting across servers, networking, and infrastructure
• Experience with Microsoft 365
• Experience with Hyper-V and VMware virtualization
• Paid preferred:
• Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking
• Experience supporting VoIP systems
• Experience working in a Managed Services Provider (MSP) environment
• Experience with Azure infrastructure
• Experience with ConnectWise and DattoRMM

Certifications (Preferred but Not Required)

• Microsoft certifications
• Cisco certifications
• SonicWall certifications

The Kind of Person We’re Looking For

• Enjoys tackling complex technical challenges
• Takes ownership of issues instead of passing them along
• Mentors junior technicians and supports team development
• Works collaboratively and contributes to a positive team culture
• Communicates clearly with both technical staff and clients
• Is comfortable engaging vendor support and researching solutions when needed

Work Environment

This is an onsite role based in our Cleveland office. While most work is performed from the office, occasional travel to our Warren office and client locations will be required.

Benefits

• Medical, Dental, and Vision insurance
• 401k plan
• Mileage reimbursement for travel to customer sites