Senior Clinical Applications Associate - Epic Ambulatory, MyChart, Care Everywhere

Job Duties

• Manages projects related to MyChart Epic Module.
• Collaborates with operational leaders to enhance patient engagement.
• Provides support to the MyChart Support Desk as they respond to calls from patients about technical issues.
• Provides application/database analysis and support, system integration, interface integration, or customized application solutions for clinical applications used throughout the Baylor clinical departments.
• Designs, develops, and maintains custom clinical content to enhance workflows and efficiency utilizing the electronic medical records system and/or application software as assigned.
• Performs application monitoring and planning, utilization tracking, and reporting.
• Manages projects for enhancements and automation of clinical workflows.
• Provides secondary support to team members to assist with supporting other application modules as needed.
• Implements and supports system upgrades, enhancements, and modifications. Coordinates with Baylor-IT personnel and Baylor affiliated IT departments.
• Acts as operational/data liaison with Baylor departments to identify and resolve operational workflows issues related to technology, and issues related to data, data integrity, and interfaces.
• Provides technical and helpdesk support to Baylor clients and Baylor affiliated clients using or planning to use computing resources as needed.

Minimum Qualifications

• Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
• Four years of relevant experience.

Department-specific Requirements

• Experience in Ambulatory, MyChart, and/or Care Everywhere.
• Accreditation and/or certification in Ambulatory, MyChart, and/or Care Everywhere.

Preferred Qualifications and Skills

• Epic certification in Ambulatory, MyChart, and/or Care Everywhere.