Senior IT Epic Analyst - Ambulatory Clinical Applications

Key Responsibilities

• Serve as the primary Epic application expert, supporting complex clinical, operational, and revenue cycle workflows.
• Independently manage application design, build, configuration, testing, implementation, and ongoing support activities.
• Analyze business and operational requirements, identify root causes of complex issues, and recommend effective technical solutions.
• Lead troubleshooting efforts for advanced application, integration, and workflow issues spanning multiple systems.
• Design, configure, and maintain Epic functionality, including enhancements, new implementations, and system optimizations.
• Collaborate with cross-functional teams to ensure successful project delivery and adoption of new functionality.
• Provide technical leadership, mentor junior analysts, and contribute to departmental best practices.
• Communicate project status, risks, and recommendations to stakeholders and leadership.
• Participate in user training and support activities as needed.

Qualifications

• Bachelor’s degree required; equivalent education and experience may be considered.
• Epic certification preferred or willingness to obtain certification.
• Minimum 3 years of Epic application support, implementation, or build experience.
• Experience performing moderately complex Epic configurations, enhancements, and integrations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working directly with end users, operational teams, and leadership.
• Ability to develop training materials and educate system users.

Preferred Qualifications

• 5+ years of Epic application support and build experience.
• Experience supporting healthcare operations such as revenue cycle, patient scheduling, billing, finance, or clinical workflows.
• Experience integrating Epic with third-party systems and applications.
• Prior experience as an Epic or EHR super-user.
• Demonstrated ability to lead projects, influence stakeholders, and drive process improvements.

Core Competencies

• Epic application expertise
• Healthcare IT systems and integrations
• Workflow analysis and optimization
• Project leadership and implementation
• Advanced troubleshooting and problem resolution
• Stakeholder communication and collaboration
• User training and support