Epic Ambulatory Applications Analyst - Senior

About the role

Assists in the development, support, functionality roll, and long-term support of the Epic Electronic Health Record (EHR) system and other supporting IT systems for EvergreenHealth system end-users. Assists in optimizing workflow processes through building applications that are tailored to meet the EvergreenHealth needs. Learns Epic EHR system capabilities and functional use and applies knowledge of Patient Care Business workflow to assist in the implementation, testing, go-live, and long-term support. Serves as a subject matter expert in their assigned applications and provides leadership on small and medium size projects with minimal oversight.

Responsibilities

• Conducts research to develop, configure, and modify moderately complex information systems.
• Designs, configures, tests, debugs, documents, and maintains programs/applications.
• Applies detailed knowledge of system functionality to the implementation of new applications and modules.
• Uses knowledge of user workflow to assist users in defining requirements.
• Uses technical and analytical skills to determine best approaches to tailoring system to meet EvergreenHealth goals of standardization across the health system.
• Builds and configures system to meet requirements, using available application tools.
• Creates documentation of business requirements, current and future state workflows, and any custom build as appropriate.
• Coordinates all testing phases of associated applications during implementations and upgrades.
• Participates in testing; or lead integrated testing, coordinating resources and organizing issue tracking.
• Conducts research and resolve issues.
• Provides input to go-live event.
• Provides support during go-live events, including during standard off-hours support times.
• Provides technical and professional guidance to less experienced resources as needed.
• Takes responsibility for the more complex builds and issue research/resolution.
• Manages small and medium sized projects with minimal managerial oversight.
• May take a key leadership role in larger projects.
• Develops key project management tools, including project plans, issues logs, testing plans, and go-live events.
• Develops strong relationships with end user communities, customers, and business partners.
• Builds enhancements to current functionality using application tools.
• Participates in detailed testing of software updates and upgrades.
• Responds to issues reported by users; conducts research and resolves issues in a timely fashion.
• Provides excellent customer service by communicating in a friendly and professional manner, empathizing with