Ambulatory Clinical Application Analyst Senior

Summary of Job Duties

We are seeking a skilled Ambulatory Clinical Application Analyst Senior to support IT EMR Services with a focus on Epic Care Ambulatory, IMO, LabCorp, SureScripts, and related applications. This role requires acting independently under general supervision, demonstrating expertise in system functionality, integration, and maintenance. The ideal candidate will ensure system integrity, support process improvement, and collaborate with cross-functional teams to meet operational and business needs. This role offers the opportunity to work in a dynamic healthcare IT environment, contribute to process improvement, and support critical patient systems while advancing your professional growth.

Qualifications

• Minimum Qualifications: High School diploma/GED plus nine (9) years of IT experience or clinical/operational experience, or any combination of the two.
• OR Associate degree in a Clinical, Healthcare, Business, IT, or related field plus seven (7) years of IT experience or clinical/operational experience, or any combination of the two.
• OR Bachelor’s degree in a Clinical, Healthcare, Business, IT, or related field plus five (5) years of IT experience or clinical/operational experience, or any combination of the two.
• OR Postgraduate degree in a Clinical, Healthcare, Business, IT, or related field, plus three (3) years of IT experience or clinical/operational experience, or any combination of the two.
• Epic Ambulatory certification required.

Knowledge, Skills & Abilities

• Proficiency in Epic Care Ambulatory and related applications.
• Strong analytical, troubleshooting, and communication skills.
• Ability to document and implement system changes while providing guidance to operational users.
• Experience in project management and cross-team collaboration.
• Must have an aptitude for technical tasks and project management.
• Working knowledge of Microsoft Office Suite.
• Excellent written and verbal communication skills.

Key Responsibilities

• System Build and Configuration: Interpret, analyze, and design system data to maintain and enhance application functionality while ensuring compliance with regulatory requirements.
• Problem Solving: Proactively resolve system issues, identify root causes, and implement solutions within IT Service Level Agreements (SLAs).
• Professional Performance: Mentor junior analysts, maintain certifications, and contribute to quality improvement initiatives.
• Integrated Application Management: Monitor system integration, participate in cross-functional testing, and ensure application security aligns with organizational and regulatory standards.
• Project Management: Lead or support IT projects, including system upgrades, testing, and implementation, while adhering to project management methodologies.
• Perform additional tasks as assigned to support departmental goals.

Additional Information

• Required to rotate 24/7 on-call duties and respond immediately to trouble calls outside of general work hours.
• Work occasionally may require an excess of eight hours per day, plus weekend work.
• Workload and deadline pressure will regularly subject the incumbent to moderate to high job-related stress.
• Occasional overnight travel may be required for training, evaluating vendor systems at other customer sites, or industry conferences.

Department

IT | EMR Systems

Department's Website

https://example.com

Salary Information

Commensurate with education and experience

Required Documents to Apply

• List of three Professional References (name, email, business title)
• Proof of Veteran Status

Optional Documents

• Licenses or Certificates (see special instructions for submission instructions)
• Resume

Special Instructions to Applicants

Please contact askrecruitment@uams.edu for any recruiting related questions.

Pre-employment Screening Requirements

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).

Constant Physical Activity

• Frequent Physical Activity
• Occasional Physical Activity