Senior Clinic Operations Specialist - Remote

Primary Responsibilities

• Support and mentor staff in an effort to communicate with internal and external customers most effectively
• Troubleshoot issues related to internal and external customers
• Provide responses to Customer Satisfaction Surveys and Contract Discrepancy reports after research of these concerns
• Determine appropriate outcome of provider status based on research performed
• Participate in miscellaneous duties assigned

Required Qualifications

• 2+ years of related experience (provider relations, network management, customer service, negotiations)
• 2+ years of experience with Microsoft Word (creating and editing documents)
• 1+ years of experience in the Dedicated Network Operations Specialist position
• Microsoft Excel (creating spreadsheets and general navigation) and Microsoft Outlook (email and calendar)

Preferred Qualifications

• VBA knowledge or experience
• Medical, dental, or healthcare insurance experience
• MedNet experience
• Provider Relations and medical knowledge
• Working knowledge of medical and dental terminology

Pay & Benefits

• Hourly pay range: $29.00 - $52.00 per hour based on full-time employment
• Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits subject to eligibility requirements)

Schedule & Location

This role offers the flexibility to work remotely from anywhere within the U.S.