Senior Consultant - Clinical Operations (Remote)

About the role

Lead life science customers in the rapid installation of eTMF, CTMS, Site Connect, Study Training, Study Startup, Payments, Disclosures and OpenData Clinical solutions to support clinical trial data and content management needs at small to global Sponsors, CROs and Academic Research Centers.

Manage projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.

Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.

Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.

Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.

Responsibilities

• Lead life science customers in the rapid installation of eTMF, CTMS, Site Connect, Study Training, Study Startup, Payments, Disclosures and OpenData Clinical solutions to support clinical trial data and content management needs at small to global Sponsors, CROs and Academic Research Centers
• Manage projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
• Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality. Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.
• Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.
• Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.

Requirements

• 8+ years of experience working with or for organizations in life sciences or healthcare
• Direct system implementation experience either as a consultant or IT representative
• Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
• Knowledgeable in life sciences compliance and computer systems validation requirements.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.

Qualifications

• Lives or able to work in Central or Eastern time zone
• Direct experience with systems such as Veeva Vault, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, NextDocs, Greenphire or Shared Investigator Portal (SIP) Documentum, SharePoint, other clinical technologies
• Consulting experience, working with a major system integrator or software vendor in services delivery management and/or systems implementation

Skills

• Strong project management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Knowledge of life sciences industry and regulatory requirements
• Experience with clinical research and data management systems

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Pay

Base pay: $80,000 - $200,000

Schedule

Typical travel is 25% but can be up to 50%

Company Information

Veeva is a Public Benefit Corporation (PBC) that believes in giving back. Veeva’s support for charitable causes is entirely employee-driven and includes a 1% Veeva Giving program where each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. Veeva’s core values—do the right thing, customer success, employee success, and speed—guide their decision-making and define their culture. They believe in their people and want them to be successful here at Veeva or wherever their careers take them.