Senior Consultant - Clinical Operations (Remote)

About the role

Veeva Systems is seeking a system implementation expert to lead the rapid installation of various clinical trial management systems. This role is ideal for Life Sciences or Healthcare consultants with experience in system implementations.

Responsibilities

• Lead life science customers in the rapid installation of eTMF, CTMS, Site Connect, Study Training, Study Startup, Payments, Disclosures and OpenData Clinical solutions.
• Manage projects and customers during the implementation's lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
• Guide customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality.
• Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.
• Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.
• Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.

Requirements

• 8+ years of experience working with or for organizations in life sciences or healthcare.
• Direct system implementation experience either as a consultant or IT representative.
• Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
• Knowledgeable in life sciences compliance and computer systems validation requirements.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.
• Typical travel is 25% but can be up to 50%.
• Lives or able to work in Central or Eastern time zone.

Nice to Have

• Direct experience with systems such as Veeva Vault, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, NextDocs, Greenphire or Shared Investigator Portal (SIP).
• Documentum, SharePoint, other clinical technologies.
• Consulting experience, working with a major system integrator or software vendor in services delivery management and/or systems implementation.