Senior Client Services Manager

About the role

The Senior Client Services Manager leads Official Grammy Awards partners and year-round sponsors through the execution of all contractually obligated deliverables while upholding the integrity, values, and reputation of the Recording Academy.

Responsibilities

• Serve as the day-to-day Client Services lead for 5+ Grammy Awards and Recording Academy partners to execute client programs, activations and deliverables.
• Work with Grammy U team to lead client services of all partners affiliated with the program and its tentpole events.
• Lead planning meetings with partners throughout Grammy Season and for off-season programs, creating agendas, meeting recaps and all necessary documentation associated with project management.
• Develop, oversee and execute project plans and workback schedules to meet key deadlines.
• Collaborate with internal departments (Digital Media, Event Production, Media Productions, Communications, Marketing, Creative Services, etc.) to execute client programs and deliverables.
• Work with partners and their agencies to ideate and advance experiential activations, media campaigns, IP usage, and more.
• Oversee budget tracking for partner programs and activations to ensure they stay within budget, reducing costs where possible.
• Manage the allocation and distribution of in-kind product donations in collaboration with Event Leads.
• Review term sheets and contracts to ensure that all deliverables are being tracked within the parameters of the partnership.
• Identify and manage external vendor relationships.
• Supervise temporary seasonal staff as needed.
• Arrange and lead post-mortem discussions to report on partnership successes and areas of improvement.
• Create partner resource documents and guides to keep them informed throughout Grammy Season.
• Work with the Sales team to identify opportunities to expand the commitment levels of current partners.
• Stay updated with current trends in brand partnerships, sponsorship activations, and client service best practices.
• Special projects as assigned.

Requirements

• Bachelor degree in Business Administration, Marketing, or relevant field.
• 8+ years in a client-facing role managing complex 7-figure partnerships across events and digital channels with a focus on music, sports and/or entertainment properties. Experience working for a top-tier agency highly preferred.
• 6+ years of experience with brand marketing, event production, and experiential activations.
• 4+ years of recent experience with earned/paid marketing and social media, including working with influencers and content creators.
• Exceptional project management skills with a proven track record of managing complex projects and meeting strict deadlines.
• Significant experience in reviewing and adhering to deliverables and parameters outlined in contracts.
• High attention to detail with the capability to multi-task and manage multiple sponsorship activities at once.
• Strong computer skills including Microsoft Office with advance level experience with PowerPoint and Excel.
• Experience using AI (e.g. MS Copilot, Claude Cowork) a plus.
• Professional written and verbal communication skills with poise and presence.
• Able to stay positive and confident in a fast-paced environment while solving problems in real time.
• Able to work with minimal supervision and safeguard confidential information.