Senior Client Services Manager
Job Summary
Who will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time.
Duties & Responsibilities
Client Partnership Lead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions-oriented problem solving with support from your Director
Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress
Translate complex, multi-phase campaign architectures into clear client-facing timelines and milestone trackers — clients should always know where they are, what's next, and who owns it
Display understanding and ownership of the MLR submission and approvals process, acting as the day-to-day expert for your campaigns
Ensure all client-facing requirements and approvals are tracked and progressing toward launch — initiate status meetings and follow-ups proactively
Manage change control processes when scope shifts mid-campaign — document the impact, re-align internal teams, and confirm with the client before anything changes
Project Management Maintain and update campaign project plans in Asana across all active accounts, ensuring tasks, owners, and timelines reflect real-time status throughout the full campaign lifecycle
Proactively identify and surface blockers, risks, and scope creep across simultaneous active accounts, communicating timeline impact and recommending mitigation plans to your Director
Manage all projects on time and budget
Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches
Draft client-facing materials including kick-off decks, status documents, etc., working with the Coordinator and Director to get all materials ready for client
Internal Account Management Drive structured launch readiness reviews ensuring each parallel phase — build, review, MLR, QA, deployment — has clear owners and deadlines before kickoff
Facilitate recurring cross-functional standups and check-ins to keep parallel workstreams moving and dependencies unblocked
Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells, and incremental service
Experience
4+ years of experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients across an increasing size/complexity of clients
Demonstrated experience managing simultaneous multi-phase projects with parallel workstreams across cross-functional teams — with end-to-end ownership of the master project plan
History of independently managing complex campaigns across multiple pharma stakeholders, with accountability for on-time, on-spec delivery
Demonstrated ability to translate client goals into actionable campaign plans with clear phasing, milestones, and ownership
Strong command of project management tools (Asana or equivalent) — not just logging tasks, but owning a live project plan across a high-volume book of business at all times
Experience operating in or alongside a SaaS or technology product environment where campaigns intersect with platform build cycles, QA gates, and technical dependencies
Extreme attention to detail with the ability to manage high task volume across accounts simultaneously without dropping threads
Ability to work in a fast-paced, deadline-driven environment as an organized, autonomous operator — this role does not wait to be told what needs to happen next
Compensation And Benefits
The base salary range for this role is $95,000-$110,000 Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.
Important Notice
To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to careers@impiricus.com
Benefits
Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
Your Work, Your Way: If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
401(k): Save for your future with tax advantages (and company match!)
Equal Employment Opportunity
Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.