Senior Client Service Manager
Overview
At Gallagher, we're seeking a Senior Client Service Manager to join our Commercial team. This role involves leading efforts to deliver exceptional service and innovative insurance solutions to clients, working closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This opportunity allows you to shape strategy, mentor others, and make a lasting impact while advancing your career.
How You'll Make An Impact
Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and delivering timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Oversee the accuracy and management of client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
About You
Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
A Property and Casualty Insurance License
Proficiency in Microsoft Office
A desire to build relationships and deliver results
Adaptability and resilience in managing shifting priorities
A collaborative mindset to work with teams across Gallagher
Desired
At least 1+ year of supervisory experience
Compensation And Benefits
We offer a competitive and comprehensive compensation package, including a base salary range, medical/dental/vision plans starting from day one, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, and more. Additional benefits include digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program for overall wellbeing, charitable matching gift program, and more...
Other Benefits
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
Charitable matching gift program
More...
Inclusion and Diversity
We value inclusion and diversity and are committed to supporting a workplace where everyone feels valued and respected. Gallagher is an equal opportunity employer and prohibits any form of discrimination based on protected characteristics. We embrace our employees' diverse identities, experiences, and talents to better serve our clients and communities.